Returns & Refund Policy

Our Commitment to Your Satisfaction

At RealDildo, we are committed to providing premium realistic dildos and an exceptional shopping experience. Every order is carefully inspected before shipment to ensure it meets our quality standards.

Due to the intimate nature of our products, we maintain strict return policies to protect the health, safety, and privacy of every customer. Please review the information below before requesting a return or refund.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and unopened
  • Be in its original packaging
  • Include all accessories and original contents
  • Be in resalable condition

Returns requested after 30 days may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used intimate products
  • Products with damaged or missing original packaging
  • Items showing signs of use or alteration
  • Clearance or final sale items
  • Gift cards

These restrictions help ensure every customer receives products in brand-new condition.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

Once verified, we will arrange an appropriate solution, which may include:

  • A replacement product
  • A partial refund
  • A full refund
  • Store credit (when applicable)

How to Start a Return

If your order qualifies for a return, please contact our customer support team before sending anything back.

Please include:

  • Order number
  • Full name
  • Email address used for the purchase
  • Reason for the return

Our team will provide detailed return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method.

Please allow approximately 5–10 business days for your financial institution to process the refund after it has been issued.

Processing times may vary depending on your payment provider.

Return Shipping

If the return is due to:

Customer Preference

Customers are responsible for return shipping costs.

Our Error

If the item is defective, damaged during transit, or incorrectly shipped, RealDildo will cover the return shipping costs or provide an alternative solution.

Order Cancellation

Orders may be canceled before they are processed for shipment.

Once an order has been packed or shipped, it can no longer be canceled. In this case, our standard return policy will apply.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, we recommend placing a new order after your original return has been approved.

Discreet Returns

We understand the importance of privacy.

All return requests are handled confidentially, and returned products should be packaged securely to protect both the contents and your personal information.

Need Assistance?

Our customer support team is always happy to help.

If you have any questions about returns, refunds, or your order, please contact us before returning your item.

We'll do our best to make the process simple, fair, and efficient.

Return Policy Highlights

  • 30-day return window for eligible items
  • Unused and unopened products only
  • Damaged or incorrect items will be resolved promptly
  • Fast refund processing after inspection
  • Secure and discreet customer support
  • Premium service backed by the RealDildo team

At RealDildo, we believe purchasing premium intimate products should feel as confident as buying any other premium product. Our goal is not only to deliver exceptional craftsmanship, but also to provide reliable support before and after every purchase. If you ever need assistance, our team is here to help.